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COVID-19 (Stage 4 Restrictions)

Posted

 COVID-19 Stage 4 Restrictions

With Victoria entering Stage 4 restrictions as of 11:59pm Wednesday the 07/08/2020. We have adapted a Covid Safe plan to allow us to continue operating in a limited capacity.

Throughout this period, we will continue to process orders as promptly as possible. It is advised to place orders through the Online Store or sales@yellaterra.com.au

Due to the unforeseen circumstances of COVID-19 and its unstable nature of progression, delivery delays may occur on dispatched goods from Yella Terra & Whipple Australia.

We have received remittance from our designated Courier Company and Postal service informing us of changes in procedure prioritising the health and safety of their employees. This may result in delays of dispatched goods.

To ensure the safety of our staff, we will no longer be accepting Counter Sales and Warehouse pickups on products purchased by the public until further notice

We have compiled a significant list of answers in response to some of the common questions our staff have received this week in relation to how we will operate during this unstable time in an attempt to clarify how the changes enacted through our Covid Safe plan will affect our customers.

Our absolute priority is ensuring the health & safety of our employees and every customer and we appreciate your patience.

If you have any further questions regarding Sales or Tech, feel free to contact our sales staff at:

Sales@yellaterra.com.au

03 9555 5522

Yours sincerely,

The Team at Yella Terra & Whipple Superchargers Australia


COVID-19 Stage 4 Restrictions - FAQ


Has your Covid Safe Plan changed the way you operate?

Yes, we have made drastic changes to continue operating during this time. Some of which will affect the way our product can be purchased. Some of these changes are listed below in regards to some frequently asked questions we have received this week.

Can I pick up my order from Braeside?

Unfortunately no, regardless of if you live a Suburb over or work around the corner. We have adopted this policy on the basis of controlling who comes in contact with our dispatch team.

We do not offer contactless pick up in any form.

Is the Showroom Open? I would like to order my parts over the counter?

Simply put, we cannot offer this service for the foreseeable future in order to limit who is in contact with our sales staff. If you wish to purchase our products in this manner, it is recommended that you make the enquiry through one of our distributors.

What is the best way tpurchase Yella Terra products during the Pandemic?

Our Online Store is open 24/7 and our Sales staff will do their best to full fill orders promptly from when orders are placed.

Will there be any abnormal delays on orders placed through the Online Store?

Domestic: Yes & No

This question is highly dependent on the specific item that is ordered. If we have the item in stock, we will do our best to have your order finalised as soon as possible. However, once your order has been dispatched through our postal service. We cannot control delays on their end.

Keep in mind our Staff levels have been diminished which could impact our ability to process your order as promptly as in the past.

International: Yes & No

This question is highly dependent on the specific item that is ordered. If we have the item in stock, we will do our best to have your order finalised as soon as possible.

Unfortunately there have been significant delays on International freight that we cannot control. This has been partially caused by an increase in volume of international freight along with limited flights leaving Australia worldwide.

What if my Rockers aren’t in stock? How long should I expect to wait?

We are still Manufacturing Rockers in Australia, but due to the recent changes inflicted through Stage 4, our manufacturing staffs have been reduced significantly which will affect our ability to manufacture the parts required to full fill orders in some circumstances.

Your patience during this time is greatly appreciated.